reponse d'American Airline suite a ma reclammation pour mon passeport...

March 31, 2009

Dear Mr. Cormier:

We have received your email describing the difficulties you encountered as you
traveled with us from McAllen. As the Immigration Specialist for Customer Relations,
I appreciate having the opportunity to apologize if your passport was handled in a
less than careful manner. We've actually reminded our agents that passengers should
remove any documents from passports themselves and should also swipe the passport
themselves whenever possible as we do not assume financial responsibility for damage.
Unfortunately, with automation and multiple passport reviews for every trip, most
passports simply don't last as long as their validity. Immigration officials require
that documents be in very good condition and having tape or staples holding the
document together is unacceptable. In my experience, this would be considered a
mutilated document and I see passengers deported very often in such situations.

Mr. Cormier, we are sympathetic but we cannot assume responsibility for your document
and it had to have been somewhat worn to be that easily torn. Nonetheless, I've
reminded our Station Manager in McAllen of the policy regarding passports.

Mr. Cormier, I'm sorry but it's not our policy to offer compensation or to pay the
cost for replacement. We also do not offer complimentary upgrades for any service
failure. I am very sorry to disappoint you.

Sincerely,

Shelli R. Gipson
Customer Relations
American Airlines

Dallas Airport

Plus de details, maintenant que j ai un peu plus de temps.
Je suis a l'aeroport de Dallas, lieu dont j avais deja ecrit il y a un an a peu pres en revenant de Spring Break.
Donc je vais a Abu Dhabi pour 3 mois pour un "training" Schlumberger. Une sorte de prepa de 3 mois. on sera une vingtaine. Tous comme moi on quelques mois chez Schlumberger en tant que Wireline Junior Field Engineer et pendant 3 mois on va tout apprendre, cours non stop, entrainement sur le terrain, etc...
Bref ca va etre costaud mais bon il parait que c est tres sympa et que ca laisse des supers souvenirs.

Petite anectode: Ce matin, a l aeroport de McAllen Texas, la personne de American Airline au check in a tout simplement casse mon passeport en 2 parties! separant la couverture du reste du passeport... Tout ca en forcant pour mettre mon passeport pour le truc pour l identification. La fille (une cruche) me dit qu elle est sorry. Mais je dois me barrer car mon avion va partir. J arrive a Dallas, en parle au personnel de American Airline qui me disent d aller sur leur site internet...
Finalement j emprunte du scotch au vendeur de journaux, je repare peniblement mon passeport (suffisament j espere pour les douaniers d AbuDhabi) et on verra la suite!
Sur ce j ai encore 2 fois 8h de vol, si quelqu un est a Heathrow demain entre 8h et 10h je serais ravi de prendre un cafe.

d'un continent a l'autre!

Fin du premier acte, debut du second. Aujourd'hui se termine mon sejour a Reynosa et je pars demain pour Abu Dhabi

Nejo 38

Bonjour a tous,
me voila sur un autre puit ou je passe 72hrs de boulot non stop a faire des mesures. C est assez pechu, voici quelques photos, a l'interieur du camion avec mes collegues et a l'exterieur.